At TalentMap to create constancy of purpose we must concentrate on the interplay between Our Clients, Systems (better system means lower unit costs for us to deploy and report on surveys), and our People.
We must first continuously strive to understand the needs, expectations and satisfaction levels of our clients. For example, are we responsive enough? Do we have enough knowledgeable about surveys, employee engagement? Are our reports easy to read and useful? For example, implementing Client Process Checklist (CPC's) enable us to respond quickly to client request, with fewer errors or less rework, thereby meeting a client need or fast response, lowering unit costs (less time on re-work) and benefiting our employees since they don't have to do the unrewarding work of looking for errors (like finding a needle...) and redoing work they have all ready completed.
Constancy of Purpose means our Clients, People and Systems form the framework for management decision making.
We must first continuously strive to understand the needs, expectations and satisfaction levels of our clients. For example, are we responsive enough? Do we have enough knowledgeable about surveys, employee engagement? Are our reports easy to read and useful? For example, implementing Client Process Checklist (CPC's) enable us to respond quickly to client request, with fewer errors or less rework, thereby meeting a client need or fast response, lowering unit costs (less time on re-work) and benefiting our employees since they don't have to do the unrewarding work of looking for errors (like finding a needle...) and redoing work they have all ready completed.
Constancy of Purpose means our Clients, People and Systems form the framework for management decision making.
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